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Reputation

What it is for​

Reputation tracks your Google reviews: average rating, review volume, recent reviews and results per location. It reads the data of your connected Google Business Profile.

Access​

  • Menu: Marketing › Reputation (/dashboard/marketing/reputation).
  • Requires the Marketing module on your team and Google Business Profile connected in Settings › Integrations.

Steps​

  1. Open Marketing › Reputation. The page is titled Google Business profile.
  2. Read the figures: Average rating, Total reviews, New reviews 7d and New reviews 30d.
  3. Check the Review timeline (daily review volume).
  4. Read Recent reviews, with the Owner reply when there is one.
  5. Compare your sites in Locations.
  6. Click Refresh to fetch the latest data, or Manage connection to change the Google account.

Good to know​

  • The Connected profile block shows the number of Accounts and Locations, and the Last sync.
  • Reviews without text show "No comment provided."

Common issues​

"Google Business Profile is not connected". Connect Google Business Profile in Settings › Integrations.

"Unable to load reputation data". The latest metrics could not be fetched. Click Refresh; if it persists, reconnect the account with Manage connection.

"No Google locations found." The connected Google account has no business location. Check you connected the right account.

See also​